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If you are interested in joining the Bitcraze awesomeness, this is the page for you.
Open Roles
Technical Success Engineer
About the Company/Assignment
We are seeking a Technical Success Engineer for Bitcraze to support our customers with technical guidance and product expertise. At Bitcraze, you’ll work with technologically advanced products and join an engaged team. The role involves supporting customers throughout their user journey and enabling the team to focus on new product development. The company culture emphasizes openness and collaboration, with innovation at its core.
About the Role
As a Technical Success Engineer, you will ensure customer satisfaction through high-quality support and technical guidance.
Your duties will include:
- Assisting development teams with their code backlog
- Managing incoming customer inquiries and providing technical support
- Following up on customer projects and offering advice for optimal product use
- Offloading the engineering team by handling technical requests
- Supporting documentation efforts and assisting customers in navigating products
- You will contribute to creating a seamless customer experience and fostering strong client relationships. As a Customer Success Engineer at Bitcraze, you will be challenged by technically complex issues and a varied workday. The role also involves participating in product development discussions and improving workflows. This role is perfect for someone who is social and has a keen interest in technology.
We believe you have:
- A relevant educational background in technology (software development, systems, etc.)
- A good understanding of programming (Python, C)
- Experience in technical customer interactions is a bonus
- Fluent English, both written and spoken, as it is the company’s official language
To succeed in the role of Technical Success Engineer, we believe you are a solution-oriented and adaptable person with an interest in both technology and customer engagement. Participation in open source projects and experience in technical support roles are advantageous. We’re looking for a curious and communicative individual who thrives in a collaborative environment and is interested in Bitcraze’s products. Bitcraze has a flat organization where you’ll be involved and encouraged to participate in decision-making processes and the company’s strategic direction.
Start date: ASAP
Scope: This is a fulltime position (100%)
Location: Malmö
Contact person: Fredric Vernqvist (fredric.vernqvist@techtalents.se)
We apply continuous selection, which means the position may be filled before the application deadline.
If you have questions about the role, please contact Fredric Vernqvist – fredric.vernqvist@techtalents.se
Does this sound like the position for you? We look forward to hearing from you – warmly welcome with your application!
In this recruitment, Bitcraze is collaborating with Tech Talents, and we direct applications to Tech Talents.
Open application
If any of the areas we work with seem appealing to you, we are always available for open applications as well which we can consider.
About Bitcraze
Important to note is that we are not like most other companies. We don’t have any titles or fixed roles, in fact we are completely self organized and we do not have any managers. In our universe the success of the team is more important than personal gain, we do not blame - we help. We are continuously building the company we want to work in, and base it on the idea that no one in the company can tell anyone else what to do. This might sound a bit unusual but the truth is that we have a way of working (some might call it a process) that is pretty elaborate and detailed and that solves our daily problems, but never hinders us. After all, the reality is more important than the plan.
Location
We are located in Malmö, Sweden. Even though there are a lot of really good on-line collaboration tools, we prefer human contact and we are not interested in remote work solutions. You will have to be prepared to move to Malmö.
Unfortunately we do not have the capacity to handle applications from outside the EU due to visa and work permit administration.
Language
We use English in our everyday work.
Areas we work with
We have tried to collect an overview of all the tasks we work with at Bitcraze in this section. As an employee you will probably work on several of these areas from time to time, we are a small company and we are all ready to help out where needed.
Technical support
Answer questions and help members of the community through emails, the discussions, GitHub issues, the store and other communication channels. Questions range from basic tech support such as how to install the client, to detailed and complex issues.
Product development
Create future products, hardware and software as well as improve current products. We make a lot of prototypes to try new ideas out, most of them never reach the outside world though. We also add to and improve the codebase of the all the software we have, firmware, python libs and clients.
The shop, stock management and logistics
We have our own E-store and use a 3PL service for warehousing and fulfillment of orders. There’s always things to do here and it ranges from pre-sales support and quotes to missing packages and delays or finding a better payment gateway etc. Most of our sales have been B2C but we’re moving more and more towards B2B.
Production and supply chain
If there’s one thing we’ve learned over the years is that production never “just works”. We manufacture a lot of products and we have more coming. Making sure things are ready in time for the right price and shipped to the right place takes a lot of work.
Internal and external systems
Maintaining and developing systems such as the web, discussions, build servers, supply chain tracking tools and similar.
Business development, strategy and the future
Sometimes we solve detailed problems in the code but at other times we have to bring out the wider brush and think about the bigger picture. Who are we, really? How do we fit into the rest of the world? Why do we do what we do? How do want to make money in the future?
Admin and finance
Handling receipts, salaries, rent, book keeping, audits and so on for our company. Keeping track of sales, costs and money i general to make sure we are on top of the situation.
Community and marketing
Talk to the community, make videos to show what we do, write a blog post, redesign the web, make us look sharp. Go to a faire or exhibition and show our products and meet people.
External projects and collaboration
We have a few collaborations with external partners where we design custom solutions, hardware and software.