Category: How we work

At ICRA 2019

Hi, very nice to meet you all!  My name is Kimberly McGuire and I would like to introduce myself as the newest member of the Bitcraze team. Although I probably have never written anything bigger than a paragraph about myself before, but I will try my best to get you to know me a little better!

The first thing you should know about me is that I’m Dutch. I grew up in the Netherlands, which is a small little country that has fought for eternity against the sea and still managed to exist. If you do visit and would appreciate some impressive pieces of Civil Engineering,  don’t linger around in Amsterdam but  visit the “Delta werken” in the province of Zeeland or the ‘Afsluitdijk” in the north. But if you don’t like to take your chances near our oceans, ‘Utrecht’, ‘Groningen’ and ‘Maastricht are really nice to visit too! Probably my last name already gave it away, but I’m also half-American and I visit California almost once a year.

So, let’s talk about hobbies! I have played tennis for almost all my life (started when I was just 6 years old), and I’ve played competitively in tournaments and team-based competitions.  You can also find me skiing on some mountains at least once per year. In general, I really love visiting other countries and to experience the culture and, most importantly, the food. During my studies I’ve managed to go on extended stays abroad: I’ve spent a half a year in Santa Barbara, 3 months in Liverpool, a half a year in Tokyo. Talking about the latter: I’m a huge fan of pretty much everything related to Japan. All their food, Ghibli studios and other Japanese productions, the culture and people, and I do admit that I’m quite the karaoke addict. Moreover, I love going to the movies, playing videogames, and enjoying Dutch coziness, a.k.a. “gezelligheid”, with friends. 

To show in a slice of my educational background: for my Bachelor studies at the Delft University of Technology, I started out at Industrial Design Engineering. Here I learned everything there is to know about product development, from analyzing market-trends, creating concepts to finally to the full production process. For my Masters I was leaning more towards the technical side. After a bridging course to Mechanical engineering I went to do an M.Sc. in BioMecanical design with a specialization in Bio-Robotics (currently known  cognitive robotics). I ended developing a cerebellum-based stabilization system for a binocular robotic head (google “jaguar chicken commercial”:) ). After this, I came across a project at the MAVlab where I was allowed to work with tiny MAVs called pocket-drones, and the first thing I thought was ‘awesome!!’, however, that was before I realized that working with tiny MAVs was not a piece of cake.  I’m glad that the inner-geek in me kept me excited for 4 years straight, which is a crucial element or any PhD I believe, or any job!

So now a new chapter will start for me in Sweden. I hope that I will append to Bitcraze’s vision and I’m quite sure that they will teach me how to become a better hardware and software developer. I’m excited to start working with Arnaud, Marcus, Kristoffer and Tobias and develop more things that will make any’s inner-geek jump a little from excitement. At the moment of writing, we will be on ICRA in Montreal, Canada, so jump by booth 101 to say hi!

Last week was busy at Bitcraze as we moved to our new office. We packed all our tools, equipment, toys, components, stock and other bits and pieces into boxes and on Tuesday the moving truck came to pick it all up. Everything was very smooth and by lunch all the stuff had been unloaded in the new office.

Office work

Until now we have had our offices at various co-working spaces, but this time we rent a “real” office. We get a lot of more space that fits our needs better (a flight lab!) but the drawback is that we have to buy a lot of stuff that was part of the package earlier, such as furniture, printer, network, fire extinguishers, coffee brewer and lots of other things.

Painting Bitcraze green wall

We spent most of last week unpacking, buying stuff, painting and installing and we are in pretty good shape now. There are still a lot to do but the most important functionality is up and running. We even managed to ship orders in the store every day except Tuesday when we moved.

If you are in the area, drop by and say hi!

The post this week is going to be a bit more about ‘how we work’. In our daily work we often have to solve problems that are not directly technical, though we tend to solve them in a technical way. Our new automated printing system is an example of that.

Last year we have started our own e-shop to be able to sell our products by ourselves. At first we used an external warehouse which ended up causing a lot of problem so we decided to have all stock for our e-shop in our office and started shipping from Sweden. Part of the plan was to make the shipping process as efficient as possible to understand what it takes to handle stock and shipping worldwide. The latest addition is an automated printing system.

When you order in the Bitcraze store, the order is sent to a system we made to handle stock and production. In the morning, one of us will log-in in this system and start handling the orders of the night. The system is generating all documents and ordering shipping for the order, this means that all we have to do is to print the picking list and all required documentation, put the products in a box and stick all the document on the box. This level of automation was already saving us a lot of time but we still had to print manually the right amount of every required document.

We now have a Raspberry-pi connected to all the printers. A program (written in Rust, because I want to experiment with the language :) connects the management system using WebSocket and waits for a print order. When we connect to the management system we just have to click ‘print’ on the next order to get all the required instructions and documents printed, ready to use.

We are still not sure we will keep shipping from the office in the long run, but making it as efficient as possible allows us to ensure good quality and high flexibility. This kind of project is also a good excuse to play with various technologies.

2018 has ended, we at Bitcraze are now back from a short holiday break and we are looking forward to 2019. There is already a lot of things rolling that will give results in 2019 and we wanted to do a short post about what we are currently planning.

Product wise, we still have a couple of product in final state of production that we will be releasing during Q1 or early Q2 2019, Crazyflie 2.1 production is on-going and we have started a first batch of the Lighthouse deck.

We have talked about both projects in previous post but if you want to see what the lighthouse positioning is capable of you can look at the Holiday video we pushed two weeks ago:

This video was made using two HTC Vive base station V1 and prototypes of the lighthouse deck we are currently producing. We intend this deck to be the first version of a series of Lighthouse receiver deck: we had to simplify the design by using only horizontal IR receivers in order to be able to produce a first batch now, this meant making some compromises on the usable flight space. We will talk more on that in a future block post but as you can see in the video the system is promising.

We will also try to travel a bit more this year to meet you. IROS 2018 was an awesome experience and allowed us to meet a lot of our users and to get a better understanding on how Crazyflie is and can be used. This year we are aiming at visiting Fosdem 2019 in Brussels as well as exhibiting at ICRA 2019 in Montreal and IROS 2019 in Macau. None of them are completely finalized yet so stay tuned on the blog for future announcement. If you have other suggestion of conferences or event you would like to see us attending, please tell us in the comments or drop us an mail.

Finally on a company side, we are looking at growing the team and changing office. We are currently 5 at Bitcraze which means that we have a lot to do and growing would allow us to expand the Crazyflie ecosystem with more functionality and cool stuff. We are also going to move to a new office where we will have a dedicated flight lab. Until now we have had our office in a co-working space and we used about 4x4m of our office space as a flight lab. In the new office we will have a dedicated 100m² flight space which will allow us to work more on swarm support and to improve the LPS system in a bigger space.

A lot of awesome things have been going on at Bitcraze during the last couple of months (like TDoA3, Swarm shows and a new front page), but on the logistics side we’ve been struggling. Like we wrote a couple of weeks ago we’ve been having huge issues with out 3rd party warehouse supplier. Unfortunately the issues have continued and we’ve been working hard on patching things together to get orders to our customers as soon as possible, but it’s not a sustainable situation and some of our customers have unfortunately had to wait too long for their orders to arrive.

So a couple of weeks ago we took the decision to move handling of the E-store from the 3rd party in Hong Kong to our office in Sweden. This will initially mean more work for us, but we feel that it’s something we need to do in order to keep the level of service we want to give our customers. So for the time being orders will be shipped from our office in Sweden.

So what does this mean in practice? Except for things hopefully working much more smoothly there won’t be any noticeable change for non-EU customers. However for EU customers there’s a big improvement: previously our EU customers had to import the products into the EU where the orders where subject to VAT and import duties. With the E-store moved to Sweden these orders are now subject to Swedish VAT (25%) directly on the order and customers will not have to import the goods so no additional VAT or duties are added upon receiving the order. Since this makes things easier and faster for our EU customers we’re really happy about this. Note that for customers with valid EU VAT numbers the VAT can be deducted directly in the E-store, you can either enter your VAT number directly in the cart or in your account if you have created one.

We’re doing our best to sort out the new situation and if there’s any issues along the way please let us know so we can work on fixing them.

 

Things are moving fast here at Bitcraze and we have lots of exciting things going on. So it’s time to grow the team and try to add one or two new team-members to increase the tempo and bring more awesome products to our customers. The normal case might be that you would post a job ad describing what kind of skill-set potential new members should have, but we would like to try something different. So today we added a jobs page describing a bit about how we work and what we do. Our goal is to give a picture of what it’s like to work at Bitcraze and try to find individuals who like what we do and how we work. If you would be interested in joining the team let us know on jobs@bitcraze.io who you are, what you like and how you think you could contribute.

Something we seldom write about on the blog is production and supply chain. It’s a big part of what we do, both in time and business wise. Even though we spend most of our time on firmware/software we’re actually only selling hardware. So this blog-post is about how we’ve set this up and the problems we’ve been facing the last month due to our 3rd party warehouse moving to a new location.

Photo by frank mckenna on Unsplash

The current set-up

Currently we’re using Seeedstudio for our manufacturing. They do varying batch sizes, but most of the batches we produce are between 300 and 2000 units. We’ve been experimenting a bit with varying size of batches, too large and you tie up too much funds in stock while with smaller batches you spend most of you’re time tending to manufacturing. Another issue with large batches are things like battery shelve life and changing market (i.e suddenly some parts are EOL or have been replaced when it’s time for the next batch).  Finding a good level for different products depending on production cost, complexity and shelf-life is tricky.

After production the goods are moved to a number of warehouses. Part of the goods are warehoused at Seeedstudio, part of them are sent to our 3rd party warehouse in Hong Kong serviced by Shipwire and a small amount is sent to our office for testing/development/customers. The products in Seeedstudio’s warehouses services a number of distributors though their wholesale channels as well as end-users though their Bazaar. We service our E-store though Shipwire in Hong Kong and a few customer though our Swedish office.

Scaling up

Since the end of last year we’ve seen an increase of sales, which we are of course really happy about! More sales will mean more resources for development which translates into more awesome products and features for everyone. The problem is that it takes time to scale up the supply chain on the back. Today we have have 27 SKUs and 7 bundle SKUs “virtually” made out of combining products into bundles. Out the 27 SKUs we control the manufacturing of 17 SKUs (like PCBs and plastic parts) and 5 SKUs are things we buy (like the USB-cable). Typically the lead time for simpler products is 1 month and more complex products 2 months, with an additional lead-time of at least a week to reach our Hong Kong warehouse and become available in the E-store. Creating bundles by “virtually” tying together a number of products is great since it gives us more flexibility but if one of the bundled SKUs is out of stock the bundle will also be our of stock.

Controlling this complex situation while scaling up for larger sales has proved challenging, also when everything works as expected (see below). Most of our customers have gotten their things in time, but we’ve had to put a lot of hours into juggling products around between warehouses to make it happen.

Warehouse issues

Back in February we were notified by Shipwire that they would be moving the operation to a new warehouse in Shenzhen/Hong Kong. The timeline that was communicated was that the inventory would be offline 3rd – 6th of April. This might seem optimistic for a warehouse that is  about 10 000 m2, but since they have a large amount of warehouses around the globe we assumed they would pull this off. Unfortunately this wasn’t the case, a number of factors played in to delay the move. Since the first week of delays the expected timeline has been “next week”, which unfortunately hasn’t held. Finally we’re at a point where our old inventory has been moved into the new warehouse and is available. The next problem we’re facing is getting our incoming goods into the inventory, which is currently expected to be finished by the end of this week. To say the least we’re unhappy about this situation, but unfortunately we have had very little control. We don’t have a large number of products available in any other warehouse so we haven’t been able to “switch over” to another solution. We’ve done our best to keep the effected customers updated on the situation and calling support every day to get an update.

Moving forward

We’re a small team of 5 people and we’ve always been most focused on product development. It’s what we like to do and it’s what we’re best at. So an easy way forward would be to pay someone else to handle all of the above. Unfortunately this has proven to be tricky for us. Basically handing over everything that generates revenue for our company to someone else is a huge risk, to say the least. So we’ve realized that this has to be a central part of what we do, just like development. This was the main reason for starting our own E-store last year and it’s something we’re continuously working on improving.

Moving forward the overall goal is to minimize the work spent on production and stock management while making sure to not run out of stock or tie up all our funds in stock. We think that one key to this is being proactive instead of reactive. So we have integrated this into our daily work just as much as development. Next to the “development” board with stories/tasks we have an even bigger kanban board with production/logistics/warehouses and it’s something that is constantly part of the planning/status meetings. We’ve also been gearing up for producing batches of popular products more often and increasing the batch sizes to meet the increased demand and to lower the risk of being out of stock. The last part is an internal system we’ve been developing during the last couple of years that keeps track of stock, production, customer shipments and stats in general. More on this in a future blog-post!

It is summer again in Sweden and things are now starting to slow down and people are going to vacation. The last couple of years we have used the summer to look back and clean-up the technical dept accumulated during the year: when trying to get things done we have to prioritize which means that some things have to be left on the side (at least until we invent a way to add more hours to each day). This year is no exception, the last couple of weeks we have been working very hard to get the Flow products out and now the production is hopefully on rails so the cleanup can begin.

There is a lot of things we could do but here is a sneak peek of what we are currently looking at:

  • Crazyflie Client gamepad handling and configuration: The current input device handling is complicated and the architecture is hard to work with. There is a lot that can be done both in the front-end and the back end to make it easier to use and to work with.
  • Loco positioning system support for multiple Crazyflie, we have two mode implemented for that, TWR-TDMA and TDoA, both are very experimental and need some more work.
  • Cleanup of the webpage, information and documentation: we already have done a lot of work to make better documentation but there is always margin for improvement.
  • Cleaning up and improving the Crazyradio firmware: the Crazyradio starts to show its limits when flying swarms of Crazyflie. There is some improvement that could be done in the Firmware to make it more efficient. The first step is clean up the current implementation.

If you have any ideas of areas you feel we should focus on, even better if you want to help with some things and fix it together with us, just tell us in the comment.

On a side note, the manufacturing of the Flow products is still on progress and it should soon be on the Bitcraze shop and the Seeedstudio bazaar, stay tuned.

Last week while Kristoffer and Arnaud was in Singapore showcasing our Loco positioning system and Crazyflie at ICRA we initiated moving to a new bigger room here at The Ground. The Ground is a great business collective hosting offices for companies such as Mapilary, Monix, Castle to name a few. It is a very inspirational place to be with a great sharing climate which helps a lot for startups and early phase companies and we are happy to be part of it.

One of the nice things with the new office is that we now can have a dedicated flying area close buy and don’t have to run up and down the basement all the time. Hopefully this will help us speed up development and testing a bit, benefiting not just us, but the whole community :-).

So next time you get an email or forum post written from us you know where it is likely to have been typed.

Bitcraze is not organized as most other companies, we are self organizing, strong believers in continuous improvement and are minimizing planing to be as agile and flexible as possible. We have written a few blog posts about this earlier. One result of this philosophy is that we don’t have a long term plan or road map to share, for instance of when a particular product will be released, but never the less we will tell you a bit about what we think lies ahead of us for the Loco Positioning system.

Our goal for the coming weeks is to finalize the first version of the positioning system, that is to leave the Early Access phase. The capabilities of the first release will be to autonomously fly one Crazyflie using two way ranging. The more advanced features such as TDoA will be considered experimental and requires compile time flags to be enabled.

We feel that the performance of the system is reaching levels that we think are good enough for many use cases, what is still lacking is ease of use. To fix that we are focusing on simplifying installation and configuration of the system by adding a few new tools. 

We have found that one problem area is to install the system and get the anchor positions right. If the positions are not correct the estimated position of the Crazyflie will of course be wrong and it can be hard to understand what the cause of the problem is. To solve this we have added a new tab in the PC client (the LPS tab) that allows the user to see and configure the anchor positions as well as see the estimated position of the Crazyflie. There is also a mode in the client that is used to identify anchors by moving the Crazyflie around in the room, when close to an anchor that anchor lights up in the client to verify the setup. 

Loco Positioning Tab

The anchor positions have up till now been stored in the Crazyflie or the client (ROS or python script), which is not optimal as data in the firmware or client becomes tightly coupled to the physical layout of the positioning system. If we move an anchor we either have to rebuild the Crazyflie firmware or have to transfer position data from the client to the Crazyflie before we can estimate the position. The solution is to move the anchor position into the anchor it self and send it as a part of the ultra wide band communication to the Crazyflie when ranging. 

In the current Loco Positioning Node firmware, configuration changes and firmware updates are a bit cumbersome as it requires a few different external software packages. Further more different tools are needed depending on the OS of the host. To simplify this process we are working on a LPS-tool that will enable the user to configure and update the nodes using a GUI with clear feedback on the progress. The tool is written in python and the intention is that it will work on all our supported platforms.

We hope these improvements will lead to a positioning system that is easy to use and will enable all you people out there to do awesome stuff! As always, feedback is welcome.